Chat with us, powered by LiveChat

Or contact sales




The answer is

Create your 90 day free trial home care agency account
Grow your agency into the leading provider of quality elderly care in your community.
Increase the bottom line for your agency's business by focusing on what matters most to your clients- quality of care.


Get your 90 day free trial
We are more than just home care software platform, Empathy sets a new standard in improving quality of care.
Empathy helps home care agencies go beyond seeking solutions that just provide improved sales and simplifying administrative tasks. We provide structures and processes in place that elevate your organization into a brand that is dedicated to making a difference to the elderly and their families in your community.

Why choose Empathy

Client first approach

The Empathy platform for agencies is built around core principles that help grow all aspects of your organization from sales, delivery of care and client satisfaction. We believe that no client referral or revenue can be generated without first providing good care to your client.

Improving quality of life

We focus on the most critical aspect of your business that is often left out by other home care solutions in the market which is improving the quality of life for your clients and staff at scale. Empathy allows agencies to provide a concierge care service to each client via our robust client needs and preferences module that streamlines all tasks and services needed to caregivers on staff. Whether you have 10 or 300 plus caregivers in your organization, Empathy helps your agency track and improve your entire care delivery pipeline in real time.

Agency performance assessment

One of the most difficult tasks to perform as an agency is to receive an honest no-holds barred review of your business performance based on your client or client family cohort review. At Empathy, we believe that a continuous assessment of your organization and caregivers staff helps you keep track of your agency’s overall health which is critical to retaining and growing your client business.
Empathy uses machine learning algorithms to provide your agency with best in class analytics that focus on your entire care delivery business. The result is a holistic view and data driven recommendations on where you need to improve and why.

Elderly care analytics and machine learning

At Empathy your agency should make important decisions based on empirical data. While other home care software companies focus on analytics based on your existing sales data, Empathy focuses on what really matters which is Quality of Care; the core of your agency business.
Empathy uses machine learning algorithms to provide your agency with best in class analytics that focus on your entire care delivery business. The result is a holistic view and data driven recommendations on where you need to improve and why.

Hands on experience in the elderly care industry

Our founder brings in over a decade experience working with agencies, clients, caregivers and family members. From her hands on experience with performing tasks in the care delivery process with clients to working with agencies and facilities to improve their quality of care, our team at Empathy understands what it takes to help your agency grow in your community.

What people are saying

Keziah Njuguna
Founder- Empathy Algorithm

Empathy features for home care agencies

Quality of care

  • Client needs & preferences synced with entire care team on staf
  • Early intervention care
  • Research base approach on care
  • Family connect portal synced with caregivers
  • Family continuous assessment of caregivers



Accountability

  • Daily ADL chart generation from all caregivers
  • Daily incident reports on falls, tears, bruises etc
  • Financial accountability for client spending via receipt records
  • Medication and appointments reminder alerts
  • Client behavioral changes reports


Agency operations

  • Caregiver scheduling
  • Timesheet management
  • Invoicing & payroll
  • Detailed analytics on agency performance
  • Agency portal synced with caregivers and clients family




Machine learning

  • Client and caregiver matching recommendations based on client needs and preferences
  • Incident report prediction based on caregiver behavior
  • Caregiver performance optimization
  • Comprehensive comparative analysis of your agency performance against other agencies
  • Revenue forecasting based on your current client

Upgrade your agency to the next generation technology in elderly care

Get your 90 day free trial!

Frequently Asked Question