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Client retention & Growth


The ability for an Agency to receive a new lead and sign up a new client is built on the foundation of TRUST. Every family wants to know that their loved ones have been placed with a trusted agency that runs their business in a professional and competent manner. This provides them with peace of mind.
Empathy helps agencies to build on that foundation of trust by catering to each client based on their individual care needs. Our client retention and growth module features an internal referral system that allows families to write reviews and send recommendations to their family and friends. As a result, the agency is able to retain its existing client base and build upon this foundation of trust.

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