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The answer is

Allowing a free flow of information from the client and family members to the agency and subsequently the caregiver.

Transfering knowledge in real time from client
to caregiver on staff.

One of the most pivotal components of improving a client’s quality of life is understanding their individual needs and passing on that knowledge to the caregivers assigned to that case.
Empathy is built on a structure that allows a free flow of information on the client’s needs among all the stakeholders. Gone are the days when you had to brief your caregivers on each client because all that information is passed on automatically once a caregiver is assigned to a client.

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